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With qr codes, plantagen keeps full track of its delivery reliability

Plantagen sells plants and all related products. They have 46 stores in Sweden, 80 in Norway and 14 in Finland with a turnover of just under SEK 4 billion. The central warehouse is located in Trollhättan where around half of the range is stocked, so-called dry goods. In addition to this, there are 4 hubs in Scandinavia, Holland and Germany, which deliver plants to all the stores.

Since 2008, Plantagen has a 3PL cooperation with DHL Supply Chain. This means that DHL takes care of physical warehouse services such as reception, storage and handling store orders. DHL Supply Chain uses Unifaun to book all their transport but Plantagen manages the entire customer list in Unifaun from the group office in Barkarby outside Stockholm. From there, they enter all the necessary information, which is then used by DHL and the other carriers.

Large inbound flow, from warehouse to store

Plantagen has an automatic restocking system from the warehouse to the stores, where they have already programmed in Unifaun’s system which stores shall take in what and when. This is based on a delivery schedule, which covers all the stores in every country, each with their specific delivery day. This information is behind every order sent to DHL. They put together an order and then enter Unifaun’s system to make a transport booking with the current carrier for the country concerned.  Carriers used are DSV and NTG for Sweden, Schenker in Finland, Kuehne + Nagel in Norway and DSV for inbound flows.

Before Plantagen started to work with Unifaun, transport was booked via carriers’ own booking webpages. They could therefore only extract simple statistics and had limited choice of carrier. To be more independent in choice of carrier, it was important for Plantagen to have a Delivery Management system that was unbiased when it came to carriers. Discussions and speculations consequently arose as to which carries delivered on time or not and Plantagen realised that they lacked a tool to track shipments and measure delivery reliability.


Once Plantagen had got going with Unifaun, they found a smart solution for measuring the previously elusive delivery reliability. By means of a QR code, they can now track deliveries all of the way. The QR code is found on the shipping note, which the central warehouse scans when the delivery is loaded. Therefore everyone knows that it’s on its way. When the delivery arrives at the store, the store staff scan the code again and it is assigned the status “Delivered”.

Plantagen has already entered the delivery schedule into Unifaun’s system, which shows the day and time window for the store. If, for example, a store accepts deliveries between 12h-15h and the delivery arrives at 13h, that shipment scores 100% for delivery reliability. Plantagen can enter the system and see shipment status at any time. Consequently, they always have a full view of how good their delivery reliability is.